Frequently Asked Questions (FAQ)

Why do prices vary by vehicle?

Our listed prices are based on standard, basic sedans. Installation pricing may vary depending on your vehicle’s year, make, model, and size.
Larger vehicles, higher-end models, and luxury vehicles typically require more time and care to ensure a clean, factory-style installation.

Once you contact us, we’ll provide a custom quote specific to your vehicle.

​

Do you offer mobile or at-home installation?

Yes. We offer a mobile installation service for added convenience. For an additional fee starting at $60, one of our professional installers can come directly to your home or workplace.

​

What areas do you cover for mobile installation?

We are based in Downtown Toronto. Our standard mobile service area includes locations:

• East of Islington Ave

• South of Highway 401

• West of Brimley Rd

The mobile service fee is calculated based on travel time and distance.

If you are located outside our service area and have multiple vehicles, we may still be able to accommodate you. Please contact us to discuss your options.

​

Can I bring my own dashcam?

Yes, you may bring your own dashcam.
Please review our Bring Your Own Dashcam (BYOD) Policy for full details before booking.

​

What warranty do you offer on installations?

• For customer-supplied dashcams, our warranty is limited to workmanship and installation for a period of 30 days.

• Dashcams purchased through us are covered by a minimum one-year warranty, or the full manufacturer’s warranty period, whichever is longer.

​

What warranty applies to dashcam hardware?

All dashcam hardware purchased from Toronto Dashcam includes manufacturer warranty coverage:

• Thinkware, BlackVue, and VIOFO: 1-year manufacturer warranty

• FineVu: 3-year manufacturer warranty

Toronto Dashcam will act as the liaison between you and the manufacturer for warranty claims. All warranty claims are subject to manufacturer approval. As we are not the manufacturer, we cannot guarantee that all claims will be approved. If a claim is denied, we reserve the right to accept the manufacturer’s decision and close the claim.

​

What is your refund policy?

• Deposits paid to book an appointment are fully refundable up to 24 hours before the scheduled appointment.

• Installation fees are non-refundable once the installation has been completed.

• We offer a 7-day hassle-free return or exchange on dashcam hardware. Products must be returned in like-new condition.

  • A 20% restocking fee applies

  • A dashcam removal fee may apply if we need to remove the unit

  • Installation fees are non-refundable